Refund Policy
Effective Date: August 2026 At KX Medical Supplies, customer satisfaction is important to us. If you need to return a product, please review the following guidelines. Returns must be requested within 30 days of delivery, and items must be unused, in their original packaging, and in resalable condition. Once your return is received and inspected, we will confirm eligibility and process an exchange or credit according to our policy.
To be eligible for a return, products must: Be unused and in their original unopened packaging, be in resalable condition, and include the original invoice or proof of purchase.
Non-Returnable Items
For safety and regulatory reasons, the following items cannot be returned: opened or used products, sterile products with broken seals, special-order or custom products, refrigerated or temperature-sensitive items, and products marked as non-refundable.
Damaged or Incorrect Orders
If you received a damaged, defective, or incorrect item, please notify us within 3 days of delivery. We will work promptly to resolve the issue through a replacement or credit, as appropriate.
Requesting a Return
Before returning any merchandise, please contact our customer service team to obtain return authorization. Phone: 915-588-3510 | Email: sales@kxmedicalsupplies.com. Approved returns will be inspected upon receipt. Once approved, a credit or refund will be processed using the original method of payment, unless otherwise agreed.